Florist Rush Green Returns & Fresh Flowers Policy
Our Promise of Fresh Flowers in Rush Green
At Florist Rush Green, we pride ourselves on delivering only the freshest flowers to households and businesses in the local area. We are committed to ensuring that every bouquet lives up to our high standards and arrives in perfect condition, ready to brighten your day. As your trusted local Rush Green florist, we back every order with our Fresh Flowers Guarantee.
Damaged-on-Arrival Policy
Your satisfaction is important to us. Although we take great care in preparing and packaging every order, we understand that on rare occasions, items may arrive damaged. If your flowers or any accompanying items are damaged when you receive them, please notify us as soon as possible. We recommend contacting us within 24 hours of delivery, along with photographs of the damaged arrangement, so we can swiftly resolve the issue for you.
Our Freshness Window
We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided they are cared for according to our guidelines. If, for any reason, your flowers do not remain fresh during this window, please let us know immediately. Our team is dedicated to ensuring your experience meets our high standards, and we will address any concerns about the longevity of your bouquet or arrangement delivered in Rush Green.
Refund & Replacement Options
If your order arrives damaged, is incorrect, or does not meet our freshness guarantee, you have several options:
- Replacement: We can arrange for a fresh replacement to be sent out to you as soon as possible.
- Refund: You may opt for a full or partial refund, depending on the specific issue with your order.
- Store Credit: If you prefer, we can provide store credit towards your next purchase with us.
Your satisfaction is our priority, and our team will work with you to find the solution that best fits your needs. All requests for refunds or replacements must be made within 5 days of delivery to qualify under our fresh flowers guarantee.
Complaints Process
We genuinely value all feedback from our customers, and we view complaints as opportunities to improve our service. If you have a complaint regarding your order, delivery, or service, please contact us with the relevant details and any support material (such as photographs, if applicable). Our team investigates each complaint thoroughly and aims to respond with a proposed resolution within 2 working days. We take complaints seriously and strive to provide an outcome that reflects the trust you place in Florist Rush Green.
Proudly Serving Rush Green
Florist Rush Green is dedicated to bringing beautiful, fresh flowers to all parts of Rush Green and surrounding neighbourhoods. We are honoured to be the trusted local florist for so many nearby households and businesses, and your continued satisfaction is at the heart of everything we do.
If you have any questions or concerns about our Returns, Refunds & Complaints process, please get in touch—our friendly team is always here to help.
